Troubleshooting Guide: BMW Software Disappeared in Autel IM608

An Autel IM608 customer encountered an issue where the BMW diagnostic software disappeared after purchasing a new authorization. This guide provides a step-by-step solution to resolve the problem.

Problem Description:
This customer reported that after acquiring a new authorization, the BMW diagnostic software vanished. Attempts to uninstall the software and restore factory settings did not rectify the issue.

Solution:
Follow these steps to resolve the problem:

1. Select the icon at the bottom of the screen as the picture shows, and then choose “ES File Explorer.”

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2. Navigate to the path /scan/Vehicle/Europe/BMW.

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3. Long-press the “BMW” folder to delete it, then click “OK” to confirm.

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4. After successful deletion, close the background processes by swiping up, similar to operating on a mobile phone. Next, access “Update” to update the BMW software.

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This troubleshooting guide aims to assist Autel IM608 users in resolving the specific issue of missing BMW diagnostic software after a new authorization purchase.

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