This is the communication though Obd2shop.co.uk customer service and The customer for Xtuner X500
From Lars-Petter Wassberg
”
Dear Elyza.
I have problem with the x500 odb tool.
The software have suddenly lost my license. When I try to connect it checking the license and I getting follow message: “License failing”
I have tried to reinstall the software but I still getting the same message???
Please help.
Best regards “
Obd2shop.co.uk customer Service Reply:
“
Hi dear Mr.Lars-Petter Wassberg,
Could you please checking the version for X500 ?
Confirm if it is the latest version like the attached picture showing? “
From Lars-Petter Wassberg
”
Hi Elyza.
I have 2.5 verson but firmware and serial says unknown? “
Obd2shop.co.uk customer Service Reply:
“Hello dear brother
we found it is the problem Bluetooth can not connection
Could you help checking the match , can it search and find the Bluetooth?
Best regards
Elyza”
From Lars-Petter Wassberg:
Dear Elyza.
Many thanks for your great support.
I uninstalled the software and removed all old folders. I reinstalled the software and now it’s working again.
Have a nice day.
Best regards. “