Customer Issue: When trying to purchase an upgrade on my IM508, I was prompted to upgrade the Personal Center first. However, the upgrade process failed and resulted in the following interface. How can I resolve this?
Solutions:
Solution 1:
1. Long press the Hex Editor.
2. Click Hex Editor, Force stop, clear default, clear cache, clear data, and then act again.
Solution 2:
1. Long press the Hex Editor. Disable
2. Perform the function again
3. Setting>app>disable APK>enable the Hex Editor
We hope this is helpful. If you encounter any further issues or require additional assistance, please don’t hesitate to reach out to our customer support team for further assistance.
