Failed Upgrade of IM508 Personal Center Prevents Update Purchase

Customer Issue: When trying to purchase an upgrade on my IM508, I was prompted to upgrade the Personal Center first. However, the upgrade process failed and resulted in the following interface. How can I resolve this?

autel-im508-personal-center-upgrade-error-1

Solutions:
Solution 1:
1. Long press the Hex Editor.
2. Click Hex Editor, Force stop, clear default, clear cache, clear data, and then act again.

Solution 2:
1. Long press the Hex Editor. Disable
2. Perform the function again
3. Setting>app>disable APK>enable the Hex Editor

autel-im508-personal-center-upgrade-error-2

We hope this is helpful. If you encounter any further issues or require additional assistance, please don’t hesitate to reach out to our customer support team for further assistance.

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