Why can’t I check the serial number and password of Foxwell GT80 ? (Solved)

Yesterday , one customer ask us : Why can’t I check the serial number and password of Foxwell GT80 ?

” Hello Elyza, how are you ? It’s Michael . the Foxwell GT80 plus bought from you working perfect ! But I have a question, Why can’t I check the serial number and password of Foxwell GT80 ?  can you help me ? ”

Obd2shop.co.uk engineer give him the solution way and we reply to him :

” Hello dear Michael, please do not worry. To check the serial number and password of GT80, please select About on the GT80 main menu. Please make sure
the device is powered either by the AC/DC power supply or the vehicle through the Data Link Connector; otherwise you will not see the serial number and password of your scanner.

foxwell-gt80-plus-solve ”

After checked this , his problem solved , if you have the same problem can not see password on Foxwell GT80 plus, please can use this way.

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